Everything you need to know — answered with care.
When will my order be shipped?
All orders are carefully prepared and dispatched within 1–3 business days of purchase.
How long does delivery take?
Most orders arrive within 7–15 business days, depending on your destination and local customs procedures. We appreciate your patience as your order makes its journey to you.
Will I receive a tracking number?
Absolutely. As soon as your order is dispatched, you will receive a personalized tracking number via email — so you can follow every step of its journey.
Can I return my order?
Yes. We offer a 15-day return window from the date you receive your item. Please visit our Returns & Refunds page for full details on how to initiate a return.
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa / Mastercard
- Apple Pay / Google Pay
- Shop Pay
- PayPal (where available)
Is my payment secure?
Completely. All transactions are fully encrypted and processed through secure, industry-standard payment gateways. Your personal and financial information is always protected.
How can I contact customer support?
We are here for you, 7 days a week. Reach us through our Contact Us page or directly at shop.vibevoyage@gmail.com. We aim to respond to every inquiry within 24 hours.
Still have a question? We would love to hear from you.